Returns & Refunds

Worela.com is committed to providing dependable service and ensuring that every customer receives products in expected condition. While each item is inspected prior to dispatch, issues may occasionally occur. For assistance at any stage, please contact support@worela.com.

Return Window & Product Condition

Returns and exchanges may be requested within 30 days from the date the item is delivered. Returned merchandise must remain in unused, undamaged condition with all original tags, labels and packaging components included. Returns sent without authorisation or in a condition unsuitable for resale may be declined.

Valid Reasons for Approval

Requests may be accepted under circumstances such as:
  • Products arriving damaged or incomplete due to our error.
  • Items substantially different from the description on the website.
  • Parcels marked undeliverable and returned by the carrier.

Return Fees & Responsibility

The party responsible for return shipping depends on the nature of the issue:
  • Worela covers all costs for returns involving wrong items, damaged goods, quality defects or any issue caused by our fulfilment process.
  • The customer covers shipping for returns due to personal preference— including size concerns, colour dissatisfaction, change of mind, or oversight of product details.

How to Start a Return

Before shipping anything back, please contact our customer service team so we may review the case and provide a designated return address. Packages sent to unauthorised addresses may not be processed. To initiate a return, email support@worela.com and include:
  • Your order number.
  • The product name or SKU code.
  • A brief explanation of the issue or return reason.

Incorrect, Damaged or Defective Items

Should you receive a product that is incorrect, misprinted, defective or damaged during transit, please provide clear photographs of the product and packaging. Once verified, Worela will arrange a replacement or refund and cover all associated shipping expenses.

Return Handling & Customer Responsibility

Customers may return packages through their local post office or another recognised courier. Please ensure:
  • You use the exact return address issued by Worela.
  • No non-Worela items are included inside the parcel.
  • You retain your postal/courier receipt and tracking number.
Worela is not responsible for losses, theft or damage incurred while returned goods are in transit.

Cancellations, Lost Parcels & Address Accuracy

Orders cancelled within 24 hours of placement or before dispatch qualify for a full refund. Once shipped, an order cannot be cancelled and follows the standard return procedure. If a parcel is confirmed lost after investigation, a refund or reshipment will be arranged. Please ensure the shipping address is complete and accurate. Worela cannot be held responsible for delays, failed deliveries or lost parcels caused by incorrect customer-provided information.

Refund Processing

Once returned products arrive at the designated address and pass inspection, an email will be sent to confirm the approval or rejection of the refund. Approved refunds are issued to the original payment method. The timeline for the credit to appear may vary by payment provider and typically requires up to 7 business days after processing.

Additional Assistance

If you require clarification or support regarding any part of this policy, please contact our team at support@worela.com. We are committed to providing a smooth and reliable experience.
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