Worela Privacy Policy

Worela (“Worela”, “we”, “us” or “our”) is committed to respecting and protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit www.worela.com (the “Website”), including any related mobile websites and applications. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should not use the Website.

Shipping coverage: Our store currently supports orders and shipping to the United States, Canada, and Australia. If you access the Website from other regions, you may still browse, but certain services (such as checkout and delivery) may be unavailable.

01

Scope of This Policy

This Privacy Policy applies to information collected through the Website and related services provided by Worela. It does not apply to information collected offline or through third-party websites or services that are not operated by Worela.
02

Changes to This Privacy Policy

We may update or revise this Privacy Policy from time to time. When changes are made, we will update the “Effective Date” at the top of this page. The updated Policy will be effective as of the date it is posted on the Website. Your continued use of the Website after any changes are posted will constitute your acceptance of those changes.
03

Information You Provide to Us

We may collect personal information that you voluntarily provide when you interact with the Website, including when you:
  • Place an order or complete a purchase.
  • Create or update an account.
  • Subscribe to our newsletters or marketing communications.
  • Contact us via email, forms, or customer support.
  • Participate in surveys, sweepstakes, or promotions.
The types of information you may provide include your name, email address, phone number, shipping address, billing address, and order details.
04

Information Collected Automatically

When you access the Website, our servers may automatically collect certain technical and usage information, such as:
  • IP address and approximate location.
  • Browser type, language and settings.
  • Operating system and device type.
  • Date, time and duration of your visits.
  • Pages viewed, links clicked and referring URLs.
If you visit via a mobile device, we may also collect device identifiers, operating system details and, with your consent where applicable, approximate location information.
05

Information from Third Parties & Social Media

We may receive information about you from third parties, such as payment service providers, shipping and logistics partners, fraud-prevention services, and analytics providers, to help us verify transactions, prevent fraud, fulfill orders, and improve our services. If you choose to log in or interact with Worela through a social media account (where available), we may receive certain information that you allow the social media platform to share with us, such as your public profile information. The information we receive will depend on your privacy settings with that social network.
06

Payment Processing (Stripe)

Payments made through the Website are processed by Stripe and related payment methods enabled through Stripe, in conjunction with our e-commerce platform WooCommerce. We never store your card number, security code (CVV), or full payment credentials on our servers. Your payment is transmitted directly to Stripe using secure encryption technologies (for example, SSL/TLS). Stripe may process your payment information in accordance with its own privacy and security practices, and we encourage you to review Stripe’s privacy policy for additional details.
07

How We Use Your Information

We may use the information we collect for purposes including, but not limited to:
  • Processing and fulfilling your orders and providing customer support.
  • Sending transactional communications, such as order confirmations and shipping updates.
  • Managing your account and preferences.
  • Improving and personalizing the Website, products and user experience.
  • Conducting analytics, reporting and internal business operations.
  • Detecting, preventing and responding to fraud, abuse and security incidents.
  • Sending you marketing and promotional messages if you choose to receive them (you may opt out at any time).
08

Cookies & Tracking Technologies

We use cookies and similar technologies on the Website to remember your preferences, maintain your session, analyze traffic patterns and, where permitted, deliver relevant advertising. You can manage or disable cookies through your browser settings. Please note that if you choose to block certain cookies, some features of the Website may not function as intended.
09

How We Share Your Information

We may share your information with:
  • Service providers – such as Stripe (payment processing), shipping and logistics companies, website hosting, IT support, email delivery, analytics providers, and fraud-prevention partners.
  • Legal and compliance recipients – when required to comply with applicable laws, regulations, legal processes or governmental requests, or to protect our rights, property or safety.
  • Business transfers – if we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business, information may be disclosed as part of that transaction, subject to appropriate safeguards.
We do not sell your personal information in exchange for monetary consideration.
10

International Transfers & Shipping Regions

We currently support orders and shipping to the United States, Canada, and Australia. If you place an order from Canada or Australia, your personal information may be processed in countries other than your country of residence (for example, where our hosting, support operations, or service providers are located). Where required by law, we implement appropriate safeguards designed to protect your information when it is transferred internationally.
11

Data Storage & Retention

The Website is a self-hosted store built with WordPress and powered by WooCommerce. Information collected through the Website is stored on servers that we manage or that are operated on our behalf. We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing services, maintaining records, resolving disputes, and complying with legal, tax, accounting, or regulatory obligations. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
12

Data Security

We use a combination of technical and organizational measures designed to protect your information from unauthorized access, loss, misuse, alteration, or disclosure, including:
  • Encryption in transit using SSL/TLS to protect data sent between your browser and our Website.
  • Access controls to limit internal access to personal information on a need-to-know basis.
  • Secure authentication and administrative protections for our systems and accounts.
  • Monitoring and logging to help detect suspicious activity and reduce risk.
  • Data minimization practices to limit the personal data we collect and store to what is necessary.
Please note that no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security and you use the Website at your own risk.
13

Your Rights & Choices

You may update certain account details by logging into your user account on the Website. You may also contact us at support@worela.com to request access to, correction of, or deletion of certain personal information, subject to applicable law. If you no longer wish to receive marketing emails from us, you may unsubscribe at any time by clicking the “unsubscribe” link in those emails or by contacting us directly. If you are located in Canada or Australia, you may also have additional rights under applicable privacy laws, including the right to request information about how we handle personal information and to make a complaint with your local regulator where applicable.
14

California Privacy Notice

If you are a resident of California, you may have certain additional rights regarding your personal information, including the right to request details about the categories of personal information we collect, use and share, and the right to request access to or deletion of your personal information, subject to legal exceptions. To exercise any California privacy rights, please contact us using the contact details provided below.
15

Children’s Privacy & Do Not Track

The Website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take reasonable steps to delete it as soon as practicable. Some browsers offer a “Do Not Track” (“DNT”) signal. Because there is currently no universally accepted standard for responding to DNT signals, the Website does not respond to such signals at this time. If clear standards are established in the future, we may update this Policy accordingly.
16

Contact Information

If you have any questions, concerns or requests regarding this Privacy Policy or our privacy practices, you may contact us using the details below:

Email: support@worela.com
Website: www.worela.com
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